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Problem Statement
To design service for an average mall shopper in a way that their luggage does not hinder their overall mall experience.
Redefined Statement
To create a service that will enable shoppers in malls to submit their bags at various locations in the mall and collect it at their chosen pick-up location so that they can have a hassle free shopping experience.
Mapping Observations
Overall Customer Journey Mapping
Fogg Behaviour Model
Habit Loop
Insights
Service Flow
Service flow
Mall Service Blueprint: Shopping bags
User Persona
Brand Identity
Low Fidelity Wireframe
Bagdrop
Final Concept
Final design
High Fidelity Wireframe
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